This is an example incident

Sat, 18 May 2024 08:02:39 +0000

May 18, 08:02 UTC
Resolved - Empathize with those affected and let them know everything is operating as normal.

May 18, 07:52 UTC
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.

May 18, 07:58 UTC
Identified - As you continue to work through the incident, update your customers frequently.

May 18, 08:28 UTC
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.